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Registration Faq
Frequently Asked Questions on
Registration
(click on any
link below for our answer, or
here
, to go to all answers)
Frequently asked questions for the
registration process.
Answers Registration FAQ's
Answers to frequently asked
questions for the registration process.
Q:
What is the difference between the registered and unregistered version ?
A
:
There is no difference the unregistered version has all the features of the
registered version
.
Q:
How can I change the the registered to: name in the
registered version ?
A:
From the main toolbar click tools, register, a form
opens with your name. Delete
this name and enter a new name.
You will need to enter your registration number.
Q:
I have lost my registration number now what do I do ?
A
: Email us with your purchase
information and we will send a replacement.
Q:
I keep getting "Invalid registration number entered"
what do I do ?
A:
If you are sure you are
entering the number exactly as you received it. Then
the most likely cause is you have
downloaded and installed a different program than
you purchased.
Q:
Are upgrades free ?
A:
Minor version upgrades are free. Major upgrades are not free.
Registered users can upgrade for about 1/2 the
price of the new program price. A major version starts with a full number like 6
a minor version is the full number plus a "." and minor version number. eg: 6.4 The 6 is
a major version and the 4 is a minor version. Major versions need new registration versions do not.
Q:
Can I use the
RoofCalWriter
program on more than 1 computer ?;
A:
You can use the
RoofCalWriter
program on up to
5 computers.
Q:
I am evaluating your software and need more uses, what can I do ?
A:
Send us an email at and will send you a file allowing more uses.
Q:
Where can I purchase your software ?
A:
To open our buy web page. Click
here
Q:
Can I get CD copy of the software?
A:
Our software is for download only. Email us an email at
service@roofgenius.com
and we will send a cd, after you have
purchased our software.
Q:
I have purchased the software and found it does not fit my needs,
Can I get a
refund ?
A
: Within 30 days after purchase you can get a refund. We will send instructions on the steps
you need to take.
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